Customer Service Survey
At Truck City of Gary, our courteous and knowledgeable staff of professionals strive to provide you with the highest quality products and service possible. Your response helps us to continue to ensure excellence in all phases of your experience with us. Please fill out the survey below to help us better serve you.
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1. During your last visit/purchse at Truck City of Gary did you
(check all that apply)
Have Service Performed
Purchase Parts
Contact New/Used Sales
Have Body Shop Work Performed
2. How satisfied were you with the service you received?
Very Satisfied
Satisfied
Somewhat Dissatisfied
Dissatisfied
3. If you call Truck City of Gary, is your phone call answered in a professional & courteous manner?
Always
Often
Sometimes
Never
4. After asking for the person/department you wished to speak with, how long were you left on hold?
Less than 30 seconds
1 minute
3 minutes
5 minutes
Over 5 minutes
5. Are your calls returned as promised?
Always
Often
Sometimes
Never
6. Are phone messages left for Truck City of Gary employees returned the same day?
Always
Often
Sometimes
Never
7. Was the Parts Order, Service Work, or Body Shop Work delivered when promised?
Yes
No
8.
Was the Parts Order, Service Work, or Body Shop Work completed to your satisfaction?
Yes
No
9.
Do you find the price of our Parts, Service Work, or Body Shop Work to be competetive with others in your area?
Yes
No
10.
Do you find our parts personnel to be knowledgeable?
Always
Often
Sometimes
Never
11.
Do you find our service personnel to be knowledgeable?
Always
Often
Sometimes
Never
12.
Do you find our body shop personnel to be knowledgeable?
Always
Often
Sometimes
Never
13.
How would you rate your overall experience with Truck City of Gary?
Very Satisfied
Satisfied
Somewhat Dissatisfied
Dissatisfied
14.
What additional items or services would you like to see Truck City of Gary offer?
15.
Please list any additional information or comments you feel are pertinent for us to better serve your needs.
